This study explores the elements of caring and its relationship with customer-value co-
creation in the context of chat-based service encounters. For this purpose, 123 chat …

Although technological developments have made AI chatbot teaching assistants a lived
reality, limited insights exist indicating how students perceive and use these new …

Sentiment analysis deals with extracting information about opinions, sentiments, and even
emotions conveyed by writers towards topics of interest. Often, it is directly associated with …

Digital labor platforms (and many other digital workplaces) can be anonymous, isolated, and
lacking social interaction. In this context, implementing conversational agents (CAs) to …

In this era of information technology, in our everyday lives, we can by no means avoid our
critical connections with the use of technological appliances and gadgets in various …

In recent years, there has been increasing interest in developing consumer-facing symptom
checker (SC) apps, which can provide potential diagnoses for users by using human-like …

Both patients and healthcare providers may benefit from systems performing medical
sentiment analysis. Extracted sentiment has been used to realise a variety of use cases in …

The ethics of exploiting human emotions in computer applications has been a major topic of
research and discussion in affective computing and social robots. A major concern is that …