Purpose This review aims to put forth a conceptual understanding of greenwashing. It also
identifies the antecedents and consequences of customer perceptions of greenwashing in …

Despite prolific research on corporate social responsibility (CSR) in its various forms in the
hospitality industry, there is no consensus regarding the business case for CSR initiatives …

Although in recent years, green practices have received considerable interest in the tourism
and hospitality industry, there is a lack of studies that explore the determinants of customers' …

This study aims to investigate the travellers' choice behaviour towards green hotels through
existing online travel reviews on TripAdvisor. Accordingly, a method combining …

This study considered a comprehensive model for understanding how green image,
perceived quality (PQ), guest satisfaction, and trust simultaneously influence guests' …

Purpose Theoretical and empirical developments in academic literature have not been able
to keep pace with the growing industry focus on eco-innovation and green hospitality …

This research investigates how consumers assess hotels' corporate social responsibility
(CSR) practices when writing online reviews. The study explores the CSR discourse in …

This study investigates the interaction effect of hotel employees' environmental attitudes and
intentions to implement green practices to predict their ecological behavior. Based on our …

Over the past two decades, the prevalence of online reviews on digital platforms has
transformed customers' decision-making process. In the hospitality and tourism industry …

Following the publication of the 2011 United Nations Environment Programme (UNEP)
Green Economy Report, the UNWTO published the Tourism in the Green Economy report as …