The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

M Vesci, E Conti, C Rossato, P Castellani - The TQM Journal, 2020 - emerald.com
The mediating role of visitor satisfaction in the relationship between museum experience and
word of mouth: evidence from Italy | Emerald Insight Books and journals Case studies Expert …

Stakeholders' consciousness of cultural heritage and the reconciliation of different needs for sustainable development

S Aureli, M Del Baldo - Journal of Cultural Heritage Management and …, 2023 - emerald.com
Purpose The paper aims to investigate the approach and tools adopted by an Italian city,
included amongst the UNESCO World Heritage sites (WHS), to involve different …

[PDF][PDF] Il brand UNESCO e la sostenibilità nella percezione dei turisti: il caso di Urbino

E Conti, T Pencarelli, L Piersanti - Sinergie-SIMA 2019 …, 2019 - researchgate.net
Obiettivi. La letteratura che indaga l'impatto dei siti UNESCO sul turismo sta aumentando, in
parallelo con la crescita dei siti in possesso di questo riconoscimento a livello mondiale …