Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …
chatbots, to provide services to customers. While some firms use robots that resemble …
Embodiment in socially interactive robots
Physical embodiment is a required component for robots that are structurally coupled with
their real-world environments. However, most socially interactive robots do not need to …
their real-world environments. However, most socially interactive robots do not need to …
How artificial intelligence will change the future of marketing
In the future, artificial intelligence (AI) is likely to substantially change both marketing
strategies and customer behaviors. Building from not only extant research but also extensive …
strategies and customer behaviors. Building from not only extant research but also extensive …
Consumer engagement via interactive artificial intelligence and mixed reality
The use of immersive technologies has changed the consumption environment in which
retailers provide services. We present findings from a study designed to investigate …
retailers provide services. We present findings from a study designed to investigate …
Effects of anthropomorphism and accountability on trust in human robot interaction
M Natarajan, M Gombolay - Proceedings of the 2020 ACM/IEEE …, 2020 - dl.acm.org
This paper examines how people's trust and dependence on robot teammates providing
decision support varies as a function of different attributes of the robot, such as perceived …
decision support varies as a function of different attributes of the robot, such as perceived …
The benefit of being physically present: A survey of experimental works comparing copresent robots, telepresent robots and virtual agents
J Li - International Journal of Human-Computer Studies, 2015 - Elsevier
The effects of physical embodiment and physical presence were explored through a survey
of 33 experimental works comparing how people interacted with physical robots and virtual …
of 33 experimental works comparing how people interacted with physical robots and virtual …
The sense of embodiment in virtual reality
What does it feel like to own, to control, and to be inside a body? The multidimensional
nature of this experience together with the continuous presence of one's biological body …
nature of this experience together with the continuous presence of one's biological body …
Illusory ownership of a virtual child body causes overestimation of object sizes and implicit attitude changes
An illusory sensation of ownership over a surrogate limb or whole body can be induced
through specific forms of multisensory stimulation, such as synchronous visuotactile tapping …
through specific forms of multisensory stimulation, such as synchronous visuotactile tapping …
A socially assistive robot exercise coach for the elderly
J Fasola, MJ Matarić - Journal of Human-Robot Interaction, 2013 - dl.acm.org
We present a socially assistive robot (SAR) system designed to engage elderly users in
physical exercise. We discuss the system approach, design methodology, and …
physical exercise. We discuss the system approach, design methodology, and …
Chatbot usage in restaurant takeout orders: A comparison study of three ordering methods
The purpose of this study was to explore customers' perceptions and behaviors when using
chatbots in restaurant takeout orders. Built on the social presence theory, this study …
chatbots in restaurant takeout orders. Built on the social presence theory, this study …