Purpose: The purpose of this paper is to determine the similarities and differences between
the benefits derived from implementing the ISO 9001 and the ISO 14001 standards …

Purpose–The purpose of this paper is to identify critical successful factors for Total Quality
Management (TQM) implementation. Design/methodology/approach–A literature review was …

Why TQM programmes fail? A pathology approach | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Why TQM …

Purpose–The purpose of this paper is to develop a total quality management (TQM) model
for healthcare organisations and validate it using a sample of Iranian healthcare …

The evolution of the benefits and costs of ISO 9001 registration over time is analysed
through a four-year follow-up on the research published earlier in this journal (Casadesús & …

This paper presents the results of a questionnaire survey to investigate factors of quality that
are absolutely essential for successful implementation in Palestinian organizations. Out of a …

Considers the role and practices of total quality management in China. After a brief
overview, considers the evolution of quality practices and the links to economic reform in …

Purpose–Small to medium‐sized enterprises (SMEs) constitute 90 percent of all enterprises
in Iran. Thus they have an important role in the development of the country. SMEs need to …

As the number of ISO 9000-registered companies increases over time, it seems that the
certification constitutes a prerequisite for success in business. Companies could interpret the …

The function of TQM is extensively recognised as being a critical determinant in improving
service quality in service organisations. The purpose of this research is to conduct an …