The effect of service quality and customer satisfaction on customer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation
Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …
service quality, the perceived value of services, corporate image and corporate reputation …
Measuring of job satisfaction: the use of quality of work life factors
P Dhamija, S Gupta, S Bag - Benchmarking: An International Journal, 2019 - emerald.com
Purpose Banking industry forms a part of financial services that has emerged itself as the
most important source for India's economic growth. Job satisfaction of employees is one of …
most important source for India's economic growth. Job satisfaction of employees is one of …
Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
Purpose–The purpose of this paper is to examine the extent to which service quality,
perceived price and fairness and service convenience influence customer satisfaction and …
perceived price and fairness and service convenience influence customer satisfaction and …
Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast campus
This study sought to examine the effects of service quality and customer satisfaction on the
repurchase intentions of customers of restaurants on University of Cape Coast Campus. The …
repurchase intentions of customers of restaurants on University of Cape Coast Campus. The …
Omni-channel banking integration quality and perceived value as drivers of consumers' satisfaction and loyalty
M Hamouda - Journal of Enterprise Information Management, 2019 - emerald.com
Purpose This research aims to enrich the literature related to the emerging topic of omni-
channel. The purpose of this paper is to empirically investigate the relationship between …
channel. The purpose of this paper is to empirically investigate the relationship between …
[PDF][PDF] The Effect of Fintech on Customer Satisfaction Level
C Vijai, L Bhuvaneswari, S Sathyakala… - Journal of Survey …, 2023 - sifisheriessciences.com
The Effect of Fintech on Customer Satisfaction Level Page 1 Journal of Survey in Fisheries
Sciences 10(3S) 6628-6634 2023 6628 The Effect of Fintech on Customer Satisfaction …
Sciences 10(3S) 6628-6634 2023 6628 The Effect of Fintech on Customer Satisfaction …
Customer satisfaction, perceived service quality and mediating role of perceived value
S Ullah - International journal of marketing studies, 2012 - papers.ssrn.com
The main objective of this study is to first find out perceived service quality using SERVQUAL
and then the role of perceived value as a mediating variable in the service sector of …
and then the role of perceived value as a mediating variable in the service sector of …
Measuring customer experience in banks: scale development and validation
Purpose–The paper aims to measure customer experience in Indian banks. This study
examines the 14 factors of customer experience and identifies their impact on customer …
examines the 14 factors of customer experience and identifies their impact on customer …
[PDF][PDF] The relationship among customer satisfaction, loyalty and financial performance of commercial banks
J Belas - 2016 - dspace.zcu.cz
Customer satisfaction is an important factor in the performance and competitiveness of
banks (Keisidou et al., 2013; Chavan & Ahmad, 2013; Belás, Chochoľáková, & Gabčová …
banks (Keisidou et al., 2013; Chavan & Ahmad, 2013; Belás, Chochoľáková, & Gabčová …
[PDF][PDF] Service quality, customer satisfaction and loyalty in an internet service providers
The current study aimed at examining the influence of service quality (internet service
quality) on customer loyalty through the mediating effect of customer satisfaction. Through …
quality) on customer loyalty through the mediating effect of customer satisfaction. Through …