Online travel agency business sector shows a contradiction that even though e-service
quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims …

Penelitian ini bertujuan memberikan kontribusi yang signifikan terhadap literatur pemasaran
perbankan dan menjelaskan bagaimana dimensi e-service quality dan e-trust digunakan …

Abstract Research Aims: This study aims to analyze the effect of e-trust and e-service quality
on loyalty through e-satisfaction of Islamic mobile banking users. The purpose of this study is …

Consumers who have used Apple-branded smartphones have greater probability that they
will continue to buy iPhones in the future. This is because customers feel satisfied and have …

The rapid development of e-commerce in Indonesia makes the competition in this business
increasingly fierce. This study aim to examines whetever E-satisfaction, Adjusted …

Generation Z online shopping behavior trends tend to want convenience, practicality, and
safety. The presence of a digital wallet introduces the public to a non-cash payment method …

The goal of this study is to determine the influence of e-servqual on customer e-satisfaction.
The study took a case in a state-owned bank that has been applied digital service. It focused …

This study aims to investigate the effect of e-service quality, e-trust, and e-loyalty on Shopee
application users Gen Z in Malang. This observation demographic consists of Shopee …

The research to analyze and test the influence of brand image and e-service quality on e-
loyalty with e-satisfaction as an intervening variable for Shopee consumers in Semarang …

Pembatasan aktivitas masyarakat untuk mencegah peningkatan virus Covid-19 membuat
pelaku usaha harus melakukan inovasi dalam kegiatan usahanya, agar produknya dapat …