[HTML][HTML] Managerial response strategies to eWOM: A framework and research agenda for webcare
Managers increasingly address client feedback online, a practice known as webcare. Based
on a systematic literature review on webcare, we provide a framework that aims to identify …
on a systematic literature review on webcare, we provide a framework that aims to identify …
Metaverse in services marketing: an overview and future research directions
Although it is still at the inception stage, the Metaverse is likely to revolutionize service
marketing and management by disrupting existing business strategies, consumer norms …
marketing and management by disrupting existing business strategies, consumer norms …
Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy
H Lin, M Zhang, D Gursoy, X Fu - Annals of Tourism Research, 2019 - Elsevier
Abstract Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-
disclosure, an important component of tourist-to-tourist interaction, influences tourist …
disclosure, an important component of tourist-to-tourist interaction, influences tourist …
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust
This study investigates the effect of hotel website quality, social presence, affective
commitment, and e-trust on travelers' online hotel booking intentions. Smart-PLS software …
commitment, and e-trust on travelers' online hotel booking intentions. Smart-PLS software …
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Opinions published online about a given experience are known to influence consumers'
decisions. However, such opinions reflect different degrees of engagement which may affect …
decisions. However, such opinions reflect different degrees of engagement which may affect …
The student as customer and quality in higher education
A Calma, C Dickson-Deane - International Journal of Educational …, 2020 - emerald.com
Purpose This paper explores some management concepts and how applying these
concepts from business to higher education can be problematic, let alone incompatible …
concepts from business to higher education can be problematic, let alone incompatible …
eWOM, destination preference and consumer involvement–a stimulus-organism-response (SOR) lens
Purpose This study aims to examine the moderated-mediation impact of consumer
involvement and destination preference on travel intentions. Stimulus-Organism-Response …
involvement and destination preference on travel intentions. Stimulus-Organism-Response …
Role of user-generated photos in online hotel reviews: An analytical approach
While user-generated content has been studied extensively in the hospitality and tourism
domain, the value of user-generated photos is not well understood due to theoretical and …
domain, the value of user-generated photos is not well understood due to theoretical and …
Determinants of hotel guests' satisfaction from the perspective of online hotel reviewers
Z Alrawadieh, R Law - International Journal of Culture, Tourism and …, 2019 - emerald.com
Purpose With the proliferation of Web 2.0 and the travel-related user-generated content
platforms, researchers can obtain abundant unsolicited data to examine guests' perceptions …
platforms, researchers can obtain abundant unsolicited data to examine guests' perceptions …
[HTML][HTML] Recommend or not: A comparative analysis of customer reviews to uncover factors influencing explicit online recommendation behavior in peer-to-peer …
In the fiercely competitive landscape of the peer-to-peer accommodation platform Airbnb,
understanding customers' online recommendation behavior is essential for optimizing …
understanding customers' online recommendation behavior is essential for optimizing …