This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …

In 2020, the coronavirus disease (COVID-19) pandemic has resulted in a massive,
unexpected, and sudden disruption to billions of employees around the world. Organizations …

Social media use has become an indispensable part of knowledge work. Employees posting
work-related content on social media are considered credible sources of information and …

Crises come in many shapes and sizes, including media blunders, social media activism,
extortion, product tampering, security issues, natural disasters, accidents, and negligence …

Influencers are ordinary individuals who have amassed large followings by demonstrating
expertise in various niches on social media sites. We aim to propose (1) the visual …

This study explores how organizational management can promote employee voice
behaviours, as positive behavioural reactions with constructive ideas, in responding to …

Using a 3× 4 between-subjects experiment, the present study delineates the effects of social
media platforms (Facebook, Twitter, and Instagram) and image restoration strategies (denial …

Building on transparency literature, we theorize that information characteristics such as
accessibility of raw data and data source provision influence citizens' trust in public …

Cause‐related marketing improves corporate image and consumer attitudes toward brands.
An important research gap is how the visual attention paid to cause‐related cues in social …

Crisis misinformation, including false information about a crisis or a crisis-stricken
organization, has become a fundamental threat to organizational wellbeing. Effective crisis …