Presents an interdisciplinary literature review and research agendaand suggests a number
of propositions, in advance of new fieldwork, todiscover a revised or new theory of internal …

The dissatisfaction with the financial performance of public enterprises in the 1980s led
governments to embrace the rhetoric of free markets, and commercialize many state sector …

This empirical study seeks to examine the effect of Total Quality Management characterized
by (management-leadership, employee relations, supplier management, project design …

Bearing in mind the environmental corrosion primarily triggered by the service sector, as
well as the lack of studies detecting the factors that enable an organization to deal with this …

This paper develops conceptual frameworks that are derived from quality management
principles and uses them as the building block on how sustainability management (SM) …

This article discusses the influence of total quality management (TQM) and knowledge
management (KM) on collaborative commerce (c-commerce) adoption. An extensive review …

The aim of this paper is to determine if there is a causal relationship between multivariate
constructs for quality (ie, customer satisfaction, employee satisfaction, and employee service …

Today, quality has become the essence of competitive advantage for all enterprises. As
competition moves beyond a single firm into the supply chain, the focus is shifted from the …

The rapid changes in the environment have exerted significant pressures on healthcare
providers to reassess their strategies. Furthermore, it is a paradox that the best clinicians …

Total quality management (TQM) is one of the popular management methods in many devel-
oped countries, while it is an entirely new method for emerging economies. Although TQM …