Public sector organizations and reputation management: Five problems

A Wæraas, H Byrkjeflot - International public management journal, 2012 - Taylor & Francis
This article discusses five problems that most public organizations will face when adopting a
popular, yet largely unexplored management concept: reputation management. The …

Trapped in conformity? Translating reputation management into practice

A Wæraas, HL Sataøen - Scandinavian Journal of Management, 2014 - Elsevier
This study investigates the translation rules used by Norwegian hospitals to adapt reputation
management to their context. Drawing on a linguistics-inspired approach to organizational …

Branding without unique brands: Managing similarity and difference in a public sector context

HL Sataøen, A Wæraas - Public Management Review, 2015 - Taylor & Francis
Corporate branding requires organizations to focus on uniqueness and differentiation. At the
same time, public institutions must provide equal services in order to gain legitimacy. Hence …

Being all things to all customers: Building reputation in an institutionalized field

A Wæraas, HL Sataøen - British Journal of Management, 2015 - Wiley Online Library
This paper seeks to draw empirical attention to the relationship between legitimacy and
reputation in institutionalized fields. Norwegian hospitals find themselves in a strongly …

Municipal reputation building in Norway: A reputation commons tragedy?

A Wæraas - Organizational reputation in the public sector, 2014 - api.taylorfrancis.com
This chapter proposes to examine how organizational reputation affects the way a
bureaucratic organization reacts to public protest. To this end, I will gauge the differences …

[PDF][PDF] Decision-making and choice in the adoption of a municipal enterprise form in public healthcare organisations-reasoning, goals, legitimacy and core dilemmas

P Kuoppakangas - 2015 - core.ac.uk
1 JOHDANTO Page 1 Päivikki K uoppakangas A -9 :2 0 15 DECISION-M A KING A N D CHOICE
IN THE AD OPTION OF A M UNICIPA L ENTERPRISE FORM IN PUBLIC HEA LTHCA RE OR …

Building Brand Trust in E-Government among Socially Vulnerable Groups: A CaseStudy on The Swedish Tax Agency

N Salkovic, E Freidenvall - 2022 - diva-portal.org
The purpose of this thesis is to gain an understanding of how public agencies can increase
their brand trust by adapting technologies and digital strategies which target inclusiveness …