The impact of the Covid-19 pandemic on customer experience design: The hotel managers' perspective
This research responds to calls for research on the devastating impact of the Covid-19
pandemic on the hospitality industry by investigating how hotel managers are designing …
pandemic on the hospitality industry by investigating how hotel managers are designing …
Enhancing museum visiting experience: Investigating the relationships between augmented reality quality, immersion, and TAM using PLS-SEM
A Cheng, D Ma, Y Pan, H Qian - International Journal of Human …, 2024 - Taylor & Francis
Augmented reality (AR) has received increasing attention and has been utilized to enhance
the customer experience in museums. This study employs the Information System (IS) …
the customer experience in museums. This study employs the Information System (IS) …
The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy
The mediating role of visitor satisfaction in the relationship between museum experience and
word of mouth: evidence from Italy | Emerald Insight Books and journals Case studies Expert …
word of mouth: evidence from Italy | Emerald Insight Books and journals Case studies Expert …
Visitor-sensing: Involving the crowd in cultural heritage organizations
As organizations are increasingly involving individuals across their boundaries in the
generation of new knowledge, crowd involvement can also be beneficial to cultural heritage …
generation of new knowledge, crowd involvement can also be beneficial to cultural heritage …
A digital business model: an illustrated framework from the cultural heritage business
Purpose The paper offers a comprehensive understanding of how digital transformation
affects business models and how firms operate and compete effectively and successfully in …
affects business models and how firms operate and compete effectively and successfully in …
How the sustainable development goals challenge public management. Action research on the cultural heritage of an Italian smart city
M Magliacani - Journal of Management and Governance, 2023 - Springer
Pressure to face sustainability challenges is encouraging research into the ways in which
public managers embed sustainability in their work and implement it. The 2030 Agenda has …
public managers embed sustainability in their work and implement it. The 2030 Agenda has …
Discovering the determinants of museum visitors' immersion into experience: The impact of interactivity, expectations, and skepticism
T Komarac, Đ Ozretić Došen - Current Issues in Tourism, 2022 - Taylor & Francis
The paper explores two dimensions of visitors' immersion into museum experience:
aesthetics and escapism. Following the socio-cultural activity theory, it examines the impact …
aesthetics and escapism. Following the socio-cultural activity theory, it examines the impact …
Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator
Purpose The study aims to provide a detailed definition of Destination Cultural Reputation
while also exploring its impact on tourist satisfaction through an investigation of the …
while also exploring its impact on tourist satisfaction through an investigation of the …
Educommunication and archaeological heritage in Italy and Spain: An analysis of institutions' use of twitter, sustainability, and citizen participation
Improving heritage educommunication on the web 2.0 is key to reaching certain sustainable
development goals focused on educational quality and citizen participation. Although …
development goals focused on educational quality and citizen participation. Although …
The role of the museumscape on positive word of mouth: examining Italian museums
Purpose This study aims to develop an all-encompassing model to analyse various aspects
of atmospherics, including components of the museum space and its physical surroundings …
of atmospherics, including components of the museum space and its physical surroundings …