Purpose This study aims to explore the extent to which internal marketing influences
employees' perceived ability to deliver service quality in the Islamic banking industry in …

Given the generally stressful job demands of the hospitality industry during the COVID-19
pandemic, understanding the work passion and emotions of hotel employees is particularly …

Drawing on social exchange and conservation of resources theories, this study investigates
genuine emotions as a mediator of the effects of internal marketing practices on customer …

Individuals often attempt to influence the affective states of others in the workplace. Such
interpersonal affect regulation (IAR) occurs across social settings that are characterized by …

Hizmet sektöründe duyguların müşteri etkileşiminde belirleyici bir etken olması sonucu
işletmeler; hizmet kalitesinin arttırılması için çalışanlarından fiziksel ve zihinsel çabalarının …

Emotional dimensions of hospitality and tourism service providers constitute an essential
research topic, as the provision of high-quality services has clear effects on a destination's …

Duygusal zekâ, bireyin kendi duygularını ve başkalarının duygularını izleme ve bu duygular
arasında ayrım yapabilme, bu bilgiyi düşünce ve eylemlerinde kullanabilme becerisi …

Uluslararası rekabetin giderek şiddetli hale gelmesi sonucunda, örgütler artık farklı kültürel
ortamlarda rekabet etmek ve başarı kazanabilmek için kültürlerarası ortamlara özgü …

This chapter offers a critical discussion of gender in marketing, arguing that binary thinking
continues to reinforce traditional gender roles, despite the much anticipated'feminization'of …

This research examines the impact of emotions on service interactions, revealing their
significant influence on customer satisfaction, employee well-being and overall service …