The relationship between quality service and customer satisfaction has gained remarkable
recognition since the 1980s. To date, researchers are still determined to find out how quality …

In the digital era, the offer of multiple shopping channels in the retail sector has been
improved, and customers are changing their shopping habits. For this reason, supermarkets …

In this ever-growing competitive banking industry, understanding the effect of electronic
banking service quality on customers' satisfaction and loyalty is the secret to being …

The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …

This study aims to examine the impact of customer experience and customer engagement
on customer satisfaction and customer loyalty in e-retailing in Indonesia. This study uses …

This study analyzes the effect of quality of services provided to the students' in relation to
their satisfaction and loyalty. Respondents in this study were seventh semester students of …

In the rapidly evolving business landscape of today, nurturing customer allegiance has
become a central objective for organizations aiming to maintain their competitive edge. This …

Based on the service quality (SERVQUAL) model and logistics service quality (LSQ) model,
this study investigates the antecedents of customer satisfaction with parcel locker services in …

This study empirically analyzes the relationship between customer bonding, customer
participation, and customer satisfaction. It uses data from 804 VIP customers of South …

Consumers' comfort and familiarity with digital interactions are helping drive the rise of
digital banking. Banks are responding to customers' demands by introducing cutting‐edge …