Many countries around the world are investing a great amount of resources in government IT
initiatives. However, few of these projects achieve their stated goals and some of them are …

Electronic service in the domain of e-Government has been gaining research attention over
past two decades. This paper reports on a literature review of the published e-Government …

Public administration is under pressure to work more effectively and increase effectiveness
with regards to internal administrative processes as well as level of service towards citizens …

The widespread adoption of digital technologies and computational devices, along with their
pervasiveness in our everyday life, is going to make them hugely impact over all key …

In recent years emphasis has been placed on opening up governments and empowering
and engaging citizens in governmental activities: this view of egovernment is referred to as …

In this paper, a case of testing public e-Service communicability is analysed in terms of
process as well as outcomes. Key elements in test processes are defined, together with the …

This research investigates the complexity of, and develops a formal approach for,
vulnerability discovery (VD) in binary programs. First, it is proved that safe and precise …

This paper focuses on the ability to communicate public e-Services, as a part of e-Service
development. The purpose is to elaborate on the concept “communicability”, and to define …

Improving public processes to build an effective e-government system has become a
necessity for many governments. For the purpose of providing quality electronic services to …

The web is nowadays a dominant media for communication between public agencies and
citizens. Governmental information is published on websites to be read and used by different …