Recent advances in text mining have provided new methods for capitalizing on the
voluminous natural language text data created by organizations, their employees, and their …

Technology now makes it possible to understand efficiently and at large scale how people
use language to reveal their everyday thoughts, behaviors, and emotions. Written text has …

Large language models (LLMs) are capable of successfully performing many language
processing tasks zero-shot (without training data). If zero-shot LLMs can also reliably classify …

Warning: this paper contains content that may be offensive or upsetting. Language has the
power to reinforce stereotypes and project social biases onto others. At the core of the …

The amount of digital text available for analysis by consumer researchers has risen
dramatically. Consumer discussions on the internet, product reviews, and digital archives of …

Lifelong Machine Learning, Second Edition is an introduction to an advanced machine
learning paradigm that continuously learns by accumulating past knowledge that it then …

Using footage from body-worn cameras, we analyze the respectfulness of police officer
language toward white and black community members during routine traffic stops. We …

Sociocognitive research has demonstrated that power affects how people feel, think, and
act. In this article, I review literature from social psychology, neuroscience, management …

Changing someone's opinion is arguably one of the most important challenges of social
interaction. The underlying process proves difficult to study: it is hard to know how …

More of the social world lives within electronic text than ever before, from collective activity
on the web, social media, and instant messaging to online transactions, government …