Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients' perspective
Background Providing services to patients according to their expectations and needs is
necessary for the success of an organization in order to remain in the competitive market …
necessary for the success of an organization in order to remain in the competitive market …
[HTML][HTML] Mothers' perception of quality of services from health centers after perinatal loss
Methods This study was conducted in 2014–2015 using qualitative content analysis.
Participants in the study were 40 women with a history of miscarriage, stillbirth, or neonatal …
Participants in the study were 40 women with a history of miscarriage, stillbirth, or neonatal …
An investigation on the quality of midwifery services from the viewpoint of the clients in Isfahan through SERVQUAL model
Z Oliaee, A Jabbari, S Ehsanpour - Iranian journal of nursing and …, 2016 - journals.lww.com
Background: Quality of care is of great importance in health services as these services have
the important mission to preserve health, and to give care to the society. The present study …
the important mission to preserve health, and to give care to the society. The present study …
[HTML][HTML] Patient's perception and expectations of the quality of outpatient services of Imam Khomeini Hospital in Sari City
G Abedi, F Rostami, M Ziaee, H Siamian… - Materia socio …, 2015 - ncbi.nlm.nih.gov
Background and Purpose: Out-patient department is the gateway to almost all of the hospital
services. Providing method of service in this place has an important role in the general …
services. Providing method of service in this place has an important role in the general …
[HTML][HTML] Investigating the quality and adequacy of pre-pregnancy care from the point of view of women referring to urmia city hospitals in 2021
S Naghshbandi, R Bayrami, S Masoudi… - … and Midwifery Journal, 2023 - unmf.umsu.ac.ir
Background & Aim: One of the programs of the health system in Iran is providing services
related to pregnancy, which is provided in three areas of pre-pregnancy, pregnancy, and …
related to pregnancy, which is provided in three areas of pre-pregnancy, pregnancy, and …
Factors influencing the inpatients' satisfaction based on the Servqual model
K Sina, M Babai Shibabandani… - … University of Medical …, 2015 - jmums.mazums.ac.ir
Background and purpose: One of the major purposes of health and clinical centers is the
satisfaction of patients which will consequently enhance their status of health. This study …
satisfaction of patients which will consequently enhance their status of health. This study …
Evaluation of the client's expectations and perceptions gap about the quality of primary health services in Gorgan health center
G Roohi, H Asayesh, AA Abdollahi - Pars Journal of Medical …, 2022 - jmj.jums.ac.ir
Introduction: With human society developments, health systems encounter with new needs
that should be met. Considering the fact that customers compare the quality of services with …
that should be met. Considering the fact that customers compare the quality of services with …
[PDF][PDF] Analysis of servqual in shahid sadoghi hospital, Yazd, Iran
S Nasiri, H Hataminasab - 2012 - hmj.hums.ac.ir
Introduction: The quality of service has an important role in the success of health care
organizations. Service quality has been an important research topic in view of its significant …
organizations. Service quality has been an important research topic in view of its significant …
[HTML][HTML] Service quality gaps in the provision of care to surgical patients: a cross-sectional study in the northwest of Iran
T Rezaei, A Ghahramanian… - Journal of Caring …, 2018 - ncbi.nlm.nih.gov
Introduction: The evaluation of service quality is a key measurement which provides the
necessary information for effective decision making and providing high quality care. This …
necessary information for effective decision making and providing high quality care. This …
[HTML][HTML] Evaluation of service quality from the patients' viewpoint in the oncology setting of a university hospital in Iran
Background: Hospitals are one of the most important units in providing healthcare services.
The assessment of the quality of provided services is essential in these settings. Patient …
The assessment of the quality of provided services is essential in these settings. Patient …