Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
Mobile wallets: Theoretical and empirical analysis
Mobile wallets (m-wallet) have played a prominent role in changing our system of payment
from cash to digital payment. The current study employs a systematic review of articles …
from cash to digital payment. The current study employs a systematic review of articles …
The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty
Purpose: This research's main objective is to determine the relationship among e-service
quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator …
quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator …
[HTML][HTML] Service quality and customer satisfaction of mobile banking during COVID-19 lockdown; evidence from rural area of Bangladesh
The aim of this study is to capture the impact of different dimensions of services of mobile
banking on customer satisfaction for the mobile banking users for rural areas of Bangladesh …
banking on customer satisfaction for the mobile banking users for rural areas of Bangladesh …
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala …
S Li - International Journal of Services, Economics and …, 2020 - inderscienceonline.com
According to World Travel & Tourism Council, the tourism industry in Malaysia has been
boomed prosperously in few years. Accordingly, such phenomenon has largely propelled …
boomed prosperously in few years. Accordingly, such phenomenon has largely propelled …
Self-service technology service quality: building loyalty and intention through technology trust in Pakistani service sector
Self-service technologies (SSTs) fervently impact customer's interaction with service firms to
foster positive outcomes. This study intends to inspect the impact of SSTs service quality on …
foster positive outcomes. This study intends to inspect the impact of SSTs service quality on …
Self-service technologies (SSTs)—the next frontier in service excellence: Implications for tourism industry
This research aims to understand how self-service technologies (SSTs) can bring about
service excellence for tourists by the moderated mediating effect of satisfaction and tourist …
service excellence for tourists by the moderated mediating effect of satisfaction and tourist …
Enhancing financial inclusion in India: the impact of socioeconomic and macroeconomic factors
Purpose This paper aims to empirically examine the influence of macroeconomic and
socioeconomic factors on improving financial inclusion in India, with a specific focus on two …
socioeconomic factors on improving financial inclusion in India, with a specific focus on two …
Do the preceding self-service technologies influence mobile banking adoption?
The study aims to identify the role of preceding self-service technologies (SSTs) in the
adoption of mobile banking (m-banking). More specifically, the study examines the impact of …
adoption of mobile banking (m-banking). More specifically, the study examines the impact of …
Comparative analysis of customer loyalty in islamic and conventional banks a literature review
R Subagiyo, B Djamaluddin… - Al-Uqud: Journal of …, 2021 - repository.uinsa.ac.id
This paper aims to analyze customer loyalty to Islamic banks and conventional banks
through variables studied from previous research. This study used a qualitative approach to …
through variables studied from previous research. This study used a qualitative approach to …