We performed a study to determine the influence that perceived usability has on the user's
loyalty to websites that they visit. The results of the empirical analysis confirmed that the trust …

Purpose–The objectives of this article are to develop a multiple‐item scale for measuring e‐
service quality and to study the influence of perceived quality on consumer satisfaction …

Purpose–Online retailing has attracted a lot of attention in recent years due to its great
potential and significant implications for buyers and sellers. This study adopts the stimulus …

Despite the popularity among millions of users around the globe of selling, bidding, and
buying products using C2C online auction websites, the existing literature on online …

The purpose of this study was to propose and test an integrative theoretical model that
allows one to determine the relative importance of online store attributes on market …

The spread of the use of the Internet has had a significant effect on the newspaper sector.
Potential cannibalization between the digital and traditional channels, as well as growing …

The purpose of this study is to examine the asymmetrical effects of negative and positive
website attribute performance on satisfaction. An online survey on satisfaction with an e …

In this highly competitive and resource scarce environment, nonprofit organizations (NPOs)
must create a positive brand image in order to gain the public's favor and trust, and …

The emergence of the Internet has advanced the flourishing area of electronic commerce.
Furthermore, alongside traditional physical channels, virtual channels have rapidly …

Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways.
Studies in this area remain broad and appear relatively fragmented. In view of this, the …