High academic interest and numerous theoretical and practical studies on service systems
and service ecosystems, paired with the accelerated evolution of the service (eco) system …

Apparent from the latest pandemic, the dynamics and rate of change in society accelerate on
a global scale. Ongoing mega-trends in society, such as digitalization, sustainability, and …

Purpose The unique employment status of gig workers as independent contractors and their
impact on consumers provide an important opportunity for the current research to …

Sustainable design methods and tools abound, but their implementation in practice remains
marginal. This article brings together results from previous literature reviews and analyses of …

Operating without operations: how is technology changing the role of the firm? | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Purpose The purpose of this paper is to present exciting and innovative research questions
in service operations that are aligned with eight key themes and related topics determined …

Purpose Organizations increasingly develop and offer sharing services enabled by means
of product-service systems (PSS). However, organizations offering sharing-based PSS face …

Manufacturing firms have increasingly begun to offer services in addition to products, a
strategy known as “service transition.” Because top management team (TMT) is responsible …

Operations Management (OM) is a multi-faceted blend of myriad academic andpractical
disciplines–from engineering and economics via mathematics and marketing, to systems …

We investigate the association between service intensity and the survival odds of new
manufacturing ventures. Although previous research extensively addresses the value of …