Purpose This study aims to examine the mediating role of the fairness of the performance
evaluation system on the association between the controllability of financial and non …

The online response to customer complaints (ie, service recovery) is a central feature of
modern organizations' customer‐focused performance management systems. Motivated by …

Organisations have over time adopted conservative, structured and controlled processes to
manage and achieve goals set with their stakeholders. Contrary to that, an environment of …

Technology change of today often occurs in fast pace environments with uncertainty and
considerable risk, where it is but one form of disruption occurring in the modern business …