The effects of eWom triggered service recovery on customer citizenship behavior in the hospitality industry: The moderating role of failure severity
E Tengilimoglu, Y Öztürk - International Journal of Tourism …, 2024 - Wiley Online Library
This study examines service failures in the hospitality industry, amplified by the shift to online
platforms, and highlights the need for effective online recovery methods. These methods are …
platforms, and highlights the need for effective online recovery methods. These methods are …
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis
S Yousaf, JM Kim - Journal of Hospitality Marketing & Management, 2024 - Taylor & Francis
This study seeks to explore how Dark Triad of psychopathy, Machiavellianism, and
narcissism interact with consumers' regulatory focus (prevention-focus and promotion-focus) …
narcissism interact with consumers' regulatory focus (prevention-focus and promotion-focus) …
Together forever? How customer co‐creation affects the adoption of digital service innovations over time
This study delves into the intricate relationship between customers' willingness to co‐create
(WCC) and the required level of co‐creation (LCC) for effective service innovation adoption …
(WCC) and the required level of co‐creation (LCC) for effective service innovation adoption …
The impact of Airbnb cover photo shot-scale presentation on consumer decisions
J Jia, S Jiang, Y Wang - Journal of Vacation Marketing, 2025 - journals.sagepub.com
The growing competition for Airbnb properties is making their visual appeal increasingly
important. Drawing from the elaboration likelihood model theory, this study aims to …
important. Drawing from the elaboration likelihood model theory, this study aims to …
Measuring Factors Affecting Customer Satisfaction, Loyalty, And Trust Within Islamic Banks In Riau, Indonesia
W Saputra - IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita, 2024 - ejournal.isnjbengkalis.ac.id
This scholarly investigation analyses the determinants that affect customer satisfaction,
loyalty, and trust within Islamic banking. The data source used in this study is primary data …
loyalty, and trust within Islamic banking. The data source used in this study is primary data …
Does Emotional Fabrication Matters? The Role of Emotional and Promotional Strategies in Predicting Turnover Intentions
S Arshad, L Anum, ME Samna… - Bulletin of Business and …, 2024 - bbejournal.com
Employee turnover has significant implications for organizations, including increased costs
associated with recruitment, training, and loss of experienced employees. This study aims to …
associated with recruitment, training, and loss of experienced employees. This study aims to …