This research aimed to use the collaborative communication aspects of information sharing,
incentive alignment, and decision synchronization to explain physical distribution service …

Despite spending billions of dollars on urban transport infrastructure, Malaysia has a poor
reputation for its public transit service. Consequently, the majority of urban residents …

Managing logistics service quality is vital to achieving higher levels of customer satisfaction
and gaining productivity. In this paper, we address the problem of logistics service quality …

The assessment of service quality has received increasing attention over the past few
decades. The SERVQUAL model is an instrument that is commonly used to quantify the …

This study aims to explore the relationship between the quality perceived in the logistics
service of internet purchases in Brazil and the dimensions of quality proposed in the …

Omni-channel retailing is a novel form that combines online, offline, and mobile channels to
provide consumers with a seamless shopping experience. Nevertheless, the implementation …

Logistics service quality is crucial for companies to satisfy customers, gain an advantage
over competitors, minimize costs, make effective business processes, and maintain …

Organizing scientific conferences requires the execution of a series of activities which aim to
ensure quality in terms of published papers, completed reviews, information forwarded to …

Jasa kurir merupakan salah satu sektor yang tumbuh pesat saat ini di Indonesia seiring
dengan pertumbuhan e-commerce. Pada UU No. 38 Tahun 2009 dijelaskan bahwa setiap …

Background: The purpose of this paper is to study customer satisfaction concerning orders
from online supermarkets, which have recently boomed to fulfil the increased needs of …