Airlines constantly seek to attenuate the negative impacts of operational service failures,
namely arrival delays, mishandled baggage, and involuntary denied boarding, on customer …

The purpose of this paper is to gain insights into low-cost, long-haul (LCLH) and full-service
carrier (FSC) passenger preferences in the trans-Atlantic market. A total of 1412 economy …

The factor of the aircraft load or sometimes simply called the load factor is the rate of
capacity of the airline. It is also known as the efficiency measure and is therefore the most …

Loss of control in flight (LOC-I) is one of modern aviation's three most prominent fatal
accidents. In the United States, air accidents are mandatorily reported to and investigated by …

Airline competition has typically been assessed typically using one performance measure,
with some exceptions where a combination of a few performance measures has been used …