In recent decades, research about survey questions has emphasized decision-based
approaches. Current research focuses on identifying and systematizing characteristics of …

“Rapport” has been used to refer to a range of positive psychological features of an
interaction, including a situated sense of connection or affiliation between interactional …

In a standardized telephone interview, respondents ideally are able to provide an answer
that easily fits the response task. Deviations from this ideal question answering behavior are …

Business structures, employment relationships, job characteristics, and worker outcomes
have changed in the United States over the last few decadesâ€" in some ways …

When developing questions for standardized measurement, question writers often focus on
characteristics of the question (eg length, difficulty). Although we know much about the …

Asking questions fluently, exactly as worded, and at a reasonable pace is a fundamental
part of a survey interviewer's role. Doing so allows the question to be asked as intended by …

Survey researchers often ask a series of attitudinal questions with a common question stem
and response options, known as battery questions. Interviewers have substantial latitude in …

The accumulating evidence on interaction during interviews has not yet led to a
comprehensive updating of interviewing techniques. This chapter describes steps to update …

The need to better understand sources of errors in self‐reports during survey interviews first
prompted the development of the methodology now known as behavior coding (aka …

Response time (RT) is a potentially important indicator of data quality that can be reliably
measured for all questions in a computer-administered survey using a latent timer. This …