Purpose Foreign and local banks in Malaysia are competing in terms of skilled staff,
innovative products and services, rendering quality services and customer satisfaction. The …

The purpose of this study is to examine the impact of electronic banking service quality (SQ)
on customer satisfaction (CS) and customer loyalty (CL). It also sought to compare …

This study set out to examine the interrelationships between service quality, customer
satisfaction, and customer loyalty for the Ghana banking industry. The paper also evaluates …

Understanding customer satisfaction and customer loyalty in banking remains critical as
banks strive to attain high performance standards to justify their existence. The aim of this …

The study was allocated for a pilot survey since there is a lack of information about the
Jordanian banking sector in regards to the variables of the study. A pilot survey was …

This study empirically examines the influences of competition, institutional factors and top
management participation (TMP) on the use of multi-dimensional performance measures …

The intangible nature of services makes it difficult for an organisation to understand how its
customers perceive and evaluate the quality of its services. The pressing need for banks to …

This paper is to study customer relationship management and customer retention in the
banking sector. The specific objectives are to: determine the relationship between service …

The aim of this paper was to analyze the roles that service quality of full-time child care in
centers, satisfaction and about parents' attention to quality in making child care choices in …

Purpose: This study aims to provide bank management in the banking industry with a useful
insight into the bank selection determinants of a profitable major segment of garment …