Purpose The purpose of this paper is to examine how crises impact overall tourist behaviour
and travel preferences in times of crisis events, both man-made and natural disasters. In …

This study is amongst the first applications of digital business models (BMs) research to the
travel industry. A systematic and comprehensive taxonomy of digital BM configurations in the …

A winning business model is the key to business success in today's fragmented market
environment. However, businesses need to develop their business models overtime to meet …

The purpose of this research is to design service design, design a canvas business model
(BMC) based on the design of services that have been designed and know the role of …

The purpose of this chapter is to reflect on business models employed by online travel
service providers since the beginning of online travel until 2019. In lockstep with …

The aim of this study is to examine the relationship between sustainability with customer
satisfaction and service experience in service ecosystems, by analyzing the moderated role …

This article discusses the need to expand the concept of the value proposition, in order that
this business model component includes the value for a customer, the value captured by the …

Workshop methodologies based on overarching knowledge structures are necessary for a
shift of the tourism sector towards sustainability. We adopted a participatory action research …

The link between the business model (BM) and sustainability is recognized in tourism
research and practice, especially as far as its socioeconomic consequences are concerned …

Purpose This paper aims to track the evolution of an innovative Aboriginal tourism business
model with deliberate social and community enterprise objectives in a remote setting …