This paper presents a literature review of quality function deployment (QFD) based on a
reference bank of about 650 QFD publications established through searching various …

This paper presents a review, analysis, classification and codification of the literature on
quality function deployment (QFD) produced between 2002 and 2006. The publications …

Quality Function Deployment (QFD) was conceived in Japan in the late 1960's, and
introduced to America and Europe in 1983. This paper will provide a general overview of the …

Purpose–The purpose of this paper is to promote successful application of quality function
deployment (QFD) combined with quantitative techniques in service organizations …

Today's consumers are increasingly rigorous in choosing products in terms of their demands
and preferences. To be competitive, businesses must design services that do not just satisfy …

Purpose–In this paper, the aim is to propose a framework for utilizing quality function
deployment (QFD) and benchmarking in combination to chalk out an improvement plan that …

Research on service quality and customer satisfaction has become significant in the service
industries. This study develops a case study that considers both external and internal …

Monitoring the market has crucial roles for executing the shipping investment decisions in
maritime transportation industry. The high level of managerial effort requires bringing market …

 This book focuses on the collection, interpretation, and analysis of the voice of the
customers (VOC) and serves as an excellent reference or textbook for learning how to apply …

Purpose This paper aims to identify the contribution of knowledge management (KM)
enablers for the organizational performance. It is difficult to measure the KM enablers, but …