Purpose Taking a business lens of telehealth, this article aims to review and provide a state-
of-the-art overview of telehealth research. Design/methodology/approach This research …

In this study, we focus on the effects of doctors' provision of online health consultation
service (OHCSV) on the review valence provided by patients. We develop a unique panel …

Recent years have witnessed the rapid growth of an emerging digital healthcare service–
online medical consultation (OMC). Despite its popularity, many OMC platforms have …

Many firms stimulate customers to use the E-channel for services, which provokes various
consumer responses to such limits on their freedom of choice. In a study on bank customers …

Background Web-based medical consultation, which has been adopted by patients in many
countries, requires a large number of doctors to provide services. However, no study has …

Online medical consultation (OMC) is an emerging form of e-health service that is gaining
popularity both within China and worldwide. Among the various issues facing OMC, patients' …

The interest in relationship marketing and especially relationship dynamics among
academics and practitioners is growing. The focus is on expanding maintaining …

We consider a market in which dual-channel retailers sell competitive products to
consumers. Each retailer has its own information about the market demand (ie, asymmetric …

Using stylized models, we investigate when and how expert service providers should offer
their services online, and whether they should charge separate prices for face-to-face and …

Medical large language models are being introduced to the public in collaboration with
governments, medical institutions, and artificial intelligence (AI) researchers. However, a …