The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
The objective of this study was to examine the influence of service quality and service
fairness on customer loyalty in the Malaysian motor insurance industry. Further, it also aimed …
fairness on customer loyalty in the Malaysian motor insurance industry. Further, it also aimed …
The mediating role of customers' emotional attachment in enhancing service excellence and repurchase intentions of low-cost carrier airlines
The low-cost carriers represent the fastest growing segment of the global airlines' industry
and are passing through the challenges of sustainability and customer retention. This study …
and are passing through the challenges of sustainability and customer retention. This study …
COVID-19 and online education: leveraging service-dominant logic perspective
COVID-19 pandemic compelled the educational institutions to go online and the required
changeover posed several challenges before the stakeholders. This study applies the …
changeover posed several challenges before the stakeholders. This study applies the …
Technological innovation practice in the retail sector
AA Salah, KM Alomari, J Farajat… - International …, 2024 - inderscienceonline.com
Retail, like business concepts, is not a static organisation. As a result of numerous factors
related to the retail climate, merchants create new forms, manage existing forms, and …
related to the retail climate, merchants create new forms, manage existing forms, and …
Customer-Centered Antecedents of a Value Co-Creation Ecosystem: Integrating Psychological, Social, and Cultural Processes
S Saxena - Emerging Ecosystem-Centric Business Models for …, 2022 - igi-global.com
Considering the call for understanding the broader social and cultural context of value co-
creation within emerging multilevel co-creative service systems, this research aims to …
creation within emerging multilevel co-creative service systems, this research aims to …
[引用][C] Antecedents, moderators, and consequences of co-creation: a research in the field of open-source software development
AML Rebelo - 2024