When the customer is wrong: A review of research on aggression and sexual harassment in service encounters

D Yagil - Aggression and violent behavior, 2008 - Elsevier
Early theory and research on workplace aggression and sexual harassment generally
focused on workers as both the source and the target of these behaviors. More recently …

Gender and sexual harassment

S Welsh - Annual review of sociology, 1999 - annualreviews.org
▪ Abstract Research on sexual harassment is still in its infancy. Over the past 20 years,
research has moved from prevalence studies to more sophisticated empirical and theoretical …

[图书][B] The psychology of humor: An integrative approach

RA Martin, T Ford - 2018 - books.google.com
Most of us laugh at something funny multiple times during a typical day. Humor serves
multiple purposes, and although there is a sizable and expanding research literature on the …

[图书][B] The mobile connection: The cell phone's impact on society

R Ling - 2004 - books.google.com
Has the cell phone forever changed the way people communicate? The mobile phone is
used for “real time coordination while on the run, adolescents use it to manage their …

Sexual harassment, workplace authority, and the paradox of power

H McLaughlin, C Uggen… - American sociological …, 2012 - journals.sagepub.com
Power is at the core of feminist theories of sexual harassment, although it has rarely been
measured directly in terms of workplace authority. Popular characterizations portray male …

[引用][C] Violence at work

D Chappell - International Labour Organization, 2006 - books.google.com
Thoroughly updated and revised, the third edition of this groundbreaking book examines the
full range of aggressive acts that occur in workplaces--including homicides, assaults, sexual …

[图书][B] Capital culture: Gender at work in the city

L McDowell - 2011 - books.google.com
The changing nature of waged work in contemporary advanced industrial nations is one of
the most significant aspects of political and economic debate. It is also the subject of intense …

[图书][B] Sociology, work and industry

T Watson, TJ Watson - 2008 - taylorfrancis.com
This popular text effectively explains and justifies the use of the sociological imagination to
understand the nature of institutions of work, occupations, organizations, management and …

[图书][B] In search of hospitality

C Lashley, A Morrison - 2010 - api.taylorfrancis.com
'In Search of Hospitality'is a unique contribution to the study of hospitality, exploring the
practice of hospitality across disciplines, and adopting an international perspective where …

A conceptual framework for understanding race, class, gender, and sexuality

L Weber - Psychology of women quarterly, 1998 - Wiley Online Library
Since the mid‐1980s, scholarship and college courses that address multiple dimensions of
inequality under the rubric of race, class, gender, and (recently) sexuality studies have …