Client knowledge remains a key strategic point in hospitality management. However, the
role that can be played by large amounts of available information in the Customer …

This paper seeks to address two main problems. First, it evaluates the direct effect of
entrepreneurship and business orientations namely, learning orientation, integrated market …

The study provides a new perspective on SME marketing strategies in the B2B context.
Using a resource-based view of the firm, the study develops a structural model linking …

Purpose The purpose of this study is to analyze online hotel reviews produced by customers
to identify and compare factors known as satisfiers and dissatisfiers based on Herzberg's …

Small and medium enterprises (SMEs) are regarded as significant to economic growth and
competition all over the world. The goal of this research is to assess the relationship …

Building on capability theory, this paper presents a reconceptualization of the innovation
capability construct within a knowledge-intensive service context, specifically, professional …

This paper presents the findings of a study which examined the relationship between
innovation, transformational leadership and organizational performance. Further, the study …

This special issue was aimed at advancing the literature examining the role of capabilities in
innovation-based competitive strategy. Whilst the innovation literature has over the years …

The aim of the present study is to analyze the role of organizational memory and learning
capabilities as antecedents to non-technical innovation, comprising organizational and …

Purpose–The purpose of this paper is to investigate the relationship between
entrepreneurship, innovation and quality performance in small and medium‐size enterprises …