Diversity and inclusion in hospitality and tourism: bridging the gap between employee and customer perspectives
Purpose This paper aims to provide a critical reflection on diversity and inclusion research
from the hospitality and tourism literature. Design/methodology/approach Through …
from the hospitality and tourism literature. Design/methodology/approach Through …
A systematic review of the benefits of hiring people with disabilities
S Lindsay, E Cagliostro, M Albarico, N Mortaji… - Journal of occupational …, 2018 - Springer
Purpose We reviewed literature on the benefits of hiring people with disabilities. Increasing
attention is being paid to the role of people with disabilities in the workplace. Although most …
attention is being paid to the role of people with disabilities in the workplace. Although most …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Accounting for disability and work inclusion in tourism
M Bellucci, M Biggeri, C Nitti, L Terenzi - Annals of Tourism Research, 2023 - Elsevier
This study theoretically and methodologically advances the underexplored literature
accounting for the social impact generated by the job inclusion of persons with disabilities …
accounting for the social impact generated by the job inclusion of persons with disabilities …
[HTML][HTML] The moments of truth: A qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
This research, using in-depth qualitative interviews, aimed to disentangle the meanings of
service interactions perceived by both employees with disabilities (EWDs), and their …
service interactions perceived by both employees with disabilities (EWDs), and their …
A framework for developing employer's disability confidence
Purpose Many employers lack disability confidence regarding how to include people with
disabilities in the workforce, which can lead to stigma and discrimination. The purpose of this …
disabilities in the workforce, which can lead to stigma and discrimination. The purpose of this …
The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility
Including minority groups in the tourism workforce through the lens of corporate social
responsibility and the dignity of work has received less attention in the academic and …
responsibility and the dignity of work has received less attention in the academic and …
The importance of philanthropic corporate social responsibility and its impact on attitude and behavioral intentions: The moderating role of the barista disability status
Despite the increased attention to corporate social responsibility and employment of
disabled people worldwide, there is insufficient evidence about the effect of these …
disabled people worldwide, there is insufficient evidence about the effect of these …
[HTML][HTML] Effects of disability employment on guest perceptions and behavioral intentions in the hotel sector
This study investigates the influence of employing persons with disabilities (PWD) in hotels
on consumer behavior, with an emphasis on word of mouth and repurchase intention. The …
on consumer behavior, with an emphasis on word of mouth and repurchase intention. The …
Autism in the workforce: A case study
TA Grenawalt, EA Brinck, RF Kesselmayer… - … of Management & …, 2020 - cambridge.org
In a global society experiencing an increasing shortage of qualified workers and the
recognition that individuals with autism spectrum disorder (ASD) can be effective …
recognition that individuals with autism spectrum disorder (ASD) can be effective …