This paper describes the experimental setups and the evaluation results of the sixth Dialog System Technology Challenges (DSTC6) aiming to develop end-to-end dialogue systems …
EH Almansor, FK Hussain… - International Journal of …, 2022 - inderscienceonline.com
Recently, intelligent dialogue systems have shown promise in terms of reducing the load of human customer care agents and decreasing user wait times. In some cases, these systems …
K Matsumoto, M Sasayama, M Yoshida, K Kita, F Ren - Electronics, 2022 - mdpi.com
In dialogues between robots or computers and humans, dialogue breakdown analysis is an important tool for achieving better chat dialogues. Conventional dialogue breakdown …
One of the principal problems of human-computer interaction is miscommunication. Occurring mainly on behalf of the dialogue system, miscommunication can lead to dialogue …
The task of detecting dialogue breakdown, the aim of which is to detect whether a system utterance causes dialogue breakdown in a given dialogue context, has been actively …
When Dialogue Systems (DS) face real usage, a challenge to solve is managing unforeseen situations without breaking the coherence of the dialogue. One way to achieve this is by …
EH Almansor, FK Hussain - … and Applications: Proceedings of the 34th …, 2020 - Springer
The rapid growth of intelligent chatbots as conversational agents with the assistance of artificial intelligence has recently attracted much research attention. The major role of a …
Recently, the chatbot has evolved into a trending topic in the area of computer science. The rapid growth of intelligent chatbots as conversational agents with artifcial intelligence has …
M Aldahash, Y Li, Y Xu - Web Intelligence - content.iospress.com
Conversational agents (CAs) have been widely used for many domains, such as healthcare, education, and business. One main category of CAs is task-oriented CAs, which aim to help …