Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

This second edition of the best-selling textbook on Work Motivation in Organizational
Behavior provides an update of the critical analysis of the scientific literature on this topic …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

This article conceptualizes the emotional labor construct in terms of four dimensions:
frequency of appropriate emotional display, attentiveness to required display rules, variety of …

▪ Abstract The study of affect in the workplace began and peaked in the 1930s, with the
decades that followed up to the 1990s not being particularly fertile. Whereas job satisfaction …

In this book, I seek to make a case that more and more aspects of our society are exhibiting
features that are associated with the Disney theme parks. The idea of Disneyization springs …

Organizational Communication: Approaches and Processes, 6th ed. Page 1 Organizational
Communication: Approaches and Processes SIXTH EDITION Katherine Miller Texas A&M …

Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed …