Purpose In this study, we have collected the response from 200 private university lecturers in
Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural …

This study aims to examine the dimensions which determine the Website Quality and E-
Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the …

This paper developed a research model to examine the relationship among e-service quality
dimensions, customer satisfaction and purchase intentions. Data from an online survey of …

Online shopping is catching new heights, the repetition of consumer buying behavior is still
a challenge for businesses. The current study investigates the antecedents of consumer …

Purpose Self-initiated international placements by students have been largely ignored in the
literature on outward mobility in higher education. The support given to self-initiated …

In the service sector, the quality of people working at the operational level plays a crucial
role in delivering a satisfactory customer experience. Though the types of attributes may be …

Mobile government is improving to provide the best services to the public using handled
smart devices. To ensure the best service quality, the present study aims to propose a model …

Online travel agents are increasingly in demand in line with the needs of society in the
digital era who tend to want everything to be done practically. Purchasing decisions taken by …

The use of a contact tracing application is one of the efforts made to overcome the global
COVID-19 pandemic with an increasing number of cases. The contact tracing application …

This COVID-19 has triggered increasingly fierce competition in the Indonesian subscription
video on demand (SVoD) market. As a result, customer loyalty has become a crucial aspect …