The aviation industry is striving hard to provide a safe, secure, and enjoyable travel
experience to passengers despite being exposed to extreme risks and prone to frequent …

Today, with the advent of web technologies, there has been a sea of change in the business
scenario of not only the commercial organisations but also the higher education institutions …

The present manufacturing environment is characterised by a number of changes which
poses challenges to a typical manufacturing unit. Time demands a shift from the traditional …

Millennial generation's distinctive work attitude is directed by their own perception about the
working environment of the organization, ie organizational climate. The aimof the study was …

With the opening of retail sector for corporate investment, Indian markets saw the
emergence of organised retail formats. While urban customers exhibited immediate interest …

For convenience retailers, customer service culture and customer service skills development
are critically important to remain relevant, respond to the changing needs of customers, and …

The websites created by the Indian universities mainly serve the purpose of advancing their
mission and brand name by providing trouble-free online services and valuable academic …

Port operation is a highly specialised service, which involves high capital and operational
costs. Maintaining and gaining a market share is extremely vital, not only for an …

This case is about a successful car dealership, Car Destination, that is looking to changing
its existing model to adopt The no-hassle Destination model. This new model comes with …