Smart tourism technologies towards memorable experiences for museum visitors | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …

Importance–performance and potential gain of food delivery apps: in view of the restaurant
partner perspective | Emerald Insight Books and journals Case studies Expert Briefings Open …

Although the presence of other customers is an indispensable part of the service
consumption experience, there is little work that investigates the role of other customers in …

The present paper studies the importance of social servicescape factors to customer
satisfaction in middle-priced restaurant services. This paper fills the existing literature gap on …

A service employee's active listening plays a crucial role in restoring a damaged customer
relationship. However, previous studies reveal little about how listening to customer …

This research investigates the impact of service agent type, human versus artificial
intelligence (AI), on consumer satisfaction with preferential treatment. Through four studies …

Purpose Loyalty programs are pervasive across service industries. However, the
examination of cross-customer effects represents a critical gap in the loyalty literature. To …

Building upon equity, expectancy-disconfirmation, and social exchange theories, this
research broadens the tipping literature by examining employees' psychological and …

Hospitality employees are suffering from various energy-related symptoms without
opportunities to recharge themselves during the workday. In this regard, the employee break …