Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach
K Errajaa, S Hombourger-Barès… - Journal of Retailing and …, 2022 - Elsevier
This study investigates the relationship between in-store social atmospherics (crowd and
employees), satisfaction, and intention to revisit the store and word-of-mouth. We propose a …
employees), satisfaction, and intention to revisit the store and word-of-mouth. We propose a …
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors: the moderating role of perceived relationship investment and the …
T Natarajan, DRV Raghavan - The TQM Journal, 2023 - emerald.com
Purpose The post-purchase behavioral responses of omnichannel shoppers, who mainly
rely on physical stores (acknowledged as a crucial channel in providing a seamless …
rely on physical stores (acknowledged as a crucial channel in providing a seamless …
[HTML][HTML] Effect of consumer animosity on boycott campaigns in a cross-cultural context: Does consumer affinity matter?
Global companies have often suffered from unexpected boycott campaigns in foreign
markets owing to consumer animosity toward a country of origin. This study aims to …
markets owing to consumer animosity toward a country of origin. This study aims to …
The impact of dynamic capability on business sustainability of organizations
S Chatterjee, R Chaudhuri, D Vrontis… - FIIB Business …, 2022 - journals.sagepub.com
A firm's dynamic capability is its ability to sense, seize and reconfigure its internal
competencies to address any external changes to the business environment. Social …
competencies to address any external changes to the business environment. Social …
How do moral judgment and saving face interact with positive word–of–mouth regarding counterfeit luxury consumption?
This study empirically investigates the combined effects of social factors such as word-of-
mouth (WOM) and individual psychological factors such as moral judgment and saving face …
mouth (WOM) and individual psychological factors such as moral judgment and saving face …
Examining the influence of functional value, social value and emotional value on purchase intention for tires in Japan
J Wells, CSL Tan - Journal of Asia Business Studies, 2024 - emerald.com
Purpose This study aims to examine the relationships between functional value (quality and
price), social value (extrinsic and intrinsic), emotional value and attitude toward a brand, as …
price), social value (extrinsic and intrinsic), emotional value and attitude toward a brand, as …
Navigating the Omnichannel Landscape: Unraveling the Antecedents of Customer Loyalty
In today's dynamic business landscape, retailers are progressively turning to omnichannel
strategies to offer integrated shopping experiences across various touchpoints. This study …
strategies to offer integrated shopping experiences across various touchpoints. This study …
Consumer affinity as a key factor to mitigate reluctance to buy foreign products: The moderating role of organic and induced image to counteract negative …
MM Serrano-Arcos… - Oeconomia …, 2024 - journals.economic-research.pl
Research background: Anti-consumption practices, in particular consumers' reluctance to
buy (RTB) foreign products, are increasingly common in today's globalised and …
buy (RTB) foreign products, are increasingly common in today's globalised and …
Leadership Failures that Lead to Poor Organizational Performance
BA Singh - 2022 - digitalcommons.liberty.edu
Our world continues to change rapidly because of globalization and internationalism thus
has become more multicultural and diverse that strong and effective leadership was needed …
has become more multicultural and diverse that strong and effective leadership was needed …