The spares distribution centre is an important member of a manufacturing supply chain
where the automobile components are packaged and distributed to customers and retail …

This paper develops control charts for monitoring the service times at the different stages of
a congested system that provides a multi-stage service to its customers. A simulation-based …

Purpose The purpose of this paper is to develop a tool,“The Excellence Grid,” to categorize
attributes on the basis of their ability to impact customer perception of “excellence” in service …

In the hospitality industry, quality of services rendered to customers determines the level of
business success. To sustain and improve the high level of service quality continuously …

Short-term demand for cabs in small cab aggregators fluctuate at different times of the week.
Therefore, proper scheduling of cab drivers is of paramount importance for cab service …

The continuous improvement is important to increase the company's competitiveness in
today's market. The decision on the improvement programs areas is relevant to improve the …