The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

TE Mofokeng - Cogent Business & Management, 2021 - Taylor & Francis
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in
global markets, strengthening online shopping exchange relationships. Businesses seek …

Elucidating determinants of customer satisfaction with live-stream shopping: An extension of the information systems success model

Y Ma - Telematics and Informatics, 2021 - Elsevier
Live-stream shopping has witnessed a leap in development since the coronavirus disease
2019 outbreak. However, research exploring the determinants of live-stream customer …

Are you a water saver? Discovering people's water-saving intention by extending the theory of planned behavior

H Si, X Duan, W Zhang, Y Su, G Wu - Journal of Environmental …, 2022 - Elsevier
Saving water is a common responsibility of all humanity, which is essential for achieving
sustainable use of global water resources. The aim of this study is to discover the …

Analysis of Factors Affecting Customer Satisfaction and Customer Loyalty in the Shopee Marketplace

RYS Ringo, D Septyanto, AH Ramli - Majalah Ilmiah Bijak, 2023 - ojs.stiami.ac.id
This study aims to find out what factors influence customer satisfaction and loyalty in the
Shopee marketplace. The variables used in this study are price, product quality, information …

Determinants of customers' intention to use healthcare chatbots and apps in Bangkok, Thailand

T Sitthipon, S Siripipatthanakul… - … Journal of Behavioral …, 2022 - papers.ssrn.com
This study identifies the influence of performance expectancy, effort expectancy, social
influence, facilitating conditions, and trust on intention to use healthcare chatbots and apps …

Circular economy strategies in supply chains, enhancing resource efficiency and sustainable development goals

JQ Gao, D Li, GH Qiao, QR Jia, SR Li… - Environmental Science and …, 2024 - Springer
Eco-industrial parks are the real-world implementation of green supply chain management.
There is a growing need to include the circular economy concept into supply chain …

Travellers' loyalty toward Airbnb: the moderating effect of relative attractiveness of the reward program

M Iranmanesh, B Foroughi, R Nunkoo… - Current Issues in …, 2022 - Taylor & Francis
This study investigates the drivers of Airbnb users' loyalty. Data were collected from 343
individuals and were analysed using the partial least squares technique. The results …

Determinants in student satisfaction with online learning: a survey study of second-year students at private universities in HCMC

QH Tran, TM Nguyen - International Journal of TESOL & Education, 2022 - i-jte.org
Due to the development of technology and the outbreak of COVID-19, many higher
education institutions have employed online learning as a measure to the urgent situation …

Evaluating the impact of digital technology adoption on business strategy transformation: An smartpls analysis in the e-commerce industry

R Kask, L Lawrence, ARA Zahra - ADI Journal on Recent Innovation, 2024 - adi-journal.org
The rapid evolution of digital technology has profoundly transformed the business
landscape, especially in e-commerce. This study utilizes Structural Equation Modeling …

[PDF][PDF] Success factors of e-commerce-drivers of the conversion rate and basket value

D Zumstein, W Kotowski - 18th International Conference e-Society …, 2020 - researchgate.net
Digital Commerce is growing dynamically in most countries and industries, both new and
established online retailers are constantly expanding their product ranges and revenues …