In an increasingly dynamic environment where change seems to be the only constant
feature, operational excellence programmes are often used to achieve improved …

The concept of total quality management (TQM) has attracted many researchers from a
variety of disciplines. In particular, the literature has addressed the impact of TQM on a firm's …

Purpose In this era of Industry 4.0, characterized by disruptive technologies, there is a need
to identify and understand the role of the quality function in the excellence journey. Quality …

Purpose This research aims to outline the key factors responsible for industry 4.0 (I4. 0)
application in industries and establish a factor stratification model. Design/methodology …

Purpose Current models of organizational excellence are appropriate for the private
organizations. It is evident that if an appropriate model is not adopted, the process of …

Many organizations measure and assess organizational perfor-mance as a strategy to
improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is …

At present the organizations of public sector are operating in the dynamical environment that
forces the organizations to adjust to the constantly changing environmental conditions. The …

This paper examines the problem of measuring the maturity of quality management systems.
The main scope of the study is to measure the level of maturity of quality management …

This paper investigates whether there is a specific approach to the adoption of best
management practices embedded in the EFQM Excellence Model, which characterizes …

About 35 years ago, the word 'excellence'entered the business lexicon, quickly making its
way into the quality community. Today, excellence has proved to be a valid quality initiative …