Background Assessing the quality of health services gives insights to managers about the
status of services delivered by them, especially from the client's perspective. Although …

Purpose This study aims to propose a service quality evaluation model for health-care
services. Design/methodology/approach In this study, a service quality evaluation model is …

Purpose To gain and differentiate competitive advantage, the sustainable service quality is a
determining factor that railway companies can use. The purpose of this study is to identify …

Abstract The National Health Insurance Scheme and Health Maintenance Organization
partnership serves as a vital instrument in Nigeria's government efforts to attain Universal …

Purpose Understanding patient's preferences is important to delivering good quality
services. Patients' feedback provides healthcare providers with valuable information about …

Aim To explore the perspectives of nursing managers in Korean hospitals on the Magnet
Recognition Program using importance–performance analysis. Design A descriptive …

Background Service quality improvement efforts must focus on the utilisation of resources for
continuous quality improvement. The importance-performance analysis (IPA) method is …

Background: While the ultimate goal of health care is to maintain or improve the health
status, features of care, including the quality of hotel services, are important to enhance the …

As an icon of Banten, the Great Mosque of Banten is a relic of the Sultanate of Banten and a
religious tourism site. The local government has carried out revitalization to provide tourist …

Results: Data analysis resulted in the extraction of three main themes (value-based care,
accountability in providing information, and providing suitable amenities) and five categories …