Contracting out public sector services and divesting public enterprises are reforms that have
enjoyed widespread global popularity in recent years. Better services, lower prices and …

The New Public Service: Serving, not Steering provides a framework for the many voices
calling for the reaffirmation of democratic values, citizenship, and service in the public …

Despite substantial investments in ICT in the public sector over the past decades, it has
been hard to achieve consistent benefits. One reason for the difficulties is the gap between …

Exploring three rich cases across three countries, this book shows how government
organizations need their clients to contribute time and effort to co-producing public services …

Public sector managers take much of the responsibility for selecting, commissioning,
implementing and realising benefits from information technology (IT) projects. However, e …

Educational restructuring in England 174 Educational restructuring in New Zealand 175
Similarities and differences 176 Markets and the state 178 Markets and individual freedom …

This text proposes a model of teacher development as social, personal and professional
development, and is based on the findings of a three year New Zealand research project …

It is ten years since the former Department of Education was abolished, and its place taken
by a more policy-focused Ministry of Education, a review agency to monitor schools (now the …

Public administration finds itself in an era of government by performance management,
which is reflected in the widespread assumption that management is a key determinant of …

State governments in the United States have enthusiastically embraced the idea of
managing for results. This appears to represent a victory for New Public Management policy …