Background Chat-based hotlines use online messaging services or popular chat
applications such as WhatsApp, Facebook Messenger, and WeChat, to connect users to …

Objectives This systematic review aims to evaluate the psychometric properties and the
methodologic quality of studies describing smartphone-, tablet-or computer-based …

Objectives Immune checkpoint inhibitors have established themselves as a further
therapeutic pillar in the treatment of various types of cancer. This can create challenges and …

Objective Informal carers experience a variety of information and support needs when
providing care to someone with cancer. It is unclear when carers seek information and what …

Introduction Over 50% of people affected by cancer report unmet support needs. To address
unmet information and psychological needs, non-government organisations such as Cancer …

Abstract Rationale Patient support lines (PSLs) assist in triaging clinical problems,
addressing patient queries, and navigating a complex multi-disciplinary oncology team …

Purpose The aim of this study was to develop an in-depth understanding of the rationale,
experiences, evaluation and outcomes of using Cancer Information and Support (CIS) …

Purpose The aims of this systematic review were to summarize the profile of caregivers
accessing cancer helplines, to evaluate caregiver satisfaction with the helpline service, and …

Objective To understand why some users call crisis helplines frequently. Methods Nineteen
semi-structured telephone interviews were conducted with callers to Lifeline Australia who …

Objective This study was conducted to investigate the types of conversational agents (CA)
that can help address questions and concerns (“lay topics”[LTs]). Methods We analyzed …