The customer relationship focus for banks is in development of main competencies and
strategies of building strong profitable customer relationships through considering and …

In the past few years, cloud computing has become a new paradigm for hosting and
delivering services over the Internet. Customers can directly access the resources (hardware …

The rapid proliferation of mobile services has increased the need for data‐driven oversight
of service quality, yet deriving insights from regulator‐collected datasets remains …

Fraud detection is a serious challenge in the telecommunication sector, including in
international direct dial (IDD) call service. Fraudulent activities cause a greater impact on the …

Insider threat has become a serious issue to the many organizations. Various companies
are increasingly deploying many information technologies to prevent unauthorized access to …

SIMBox or Interconnect Bypass Fraud is one of the most rapidly emerging frauds in today's
telecommunications industry, costing the industry between $3 and $7 billion USD in annual …

Cloud computing is an emerging technology paradigm by offering elastic computing
resources for individuals and organisations with low cost. However, security is still the most …

It is commonly acknowledged that using Internet applications is an integral part of an
individual's everyday life, with more than three billion users now using Internet services …

With the fast development of mobile communicationtechnology, it is becoming important to
improve the quality of service (QOS) ofPersonal Communication Service (PCS) networks. To …

Cloud computing has become a hugely popular new paradigm for hosting and delivering
services over the internet for individuals and organisations with low cost. However, security …