This study explores the application of artificial intelligence (AI) and robotics technology in the
hospitality industry. After reviewing and evaluating research and articles, currently, robotics …

Purpose The purpose of this study is to identify the factors that influence the development of
service robots, and to apply a service innovation strategic mindset to the hotel industry in …

The purpose of this study is to examine the multi-dimensional structure of the hotel
servicescape to understand its impact on customer's behavioral intentions through multi …

This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …

The aim of this study is to examine the effect that visitor satisfaction with traditional
restaurants has on perceptions of the local gastronomy, the overall image of a city and …

Purpose Drawing on chaos theory as an overarching approach, as well as guidelines from
effectuation and transformative learning theories, this study aims to evaluate the changing …

Purpose This paper aims to examine the underlying motivations, attitudes and behaviors of
exaggerated review posters and readers by examining the effect of review valence …

Purpose Customer incivility is commonplace across service industries. Yet, there is little that
is known about how uncivil customers affect employees. The purpose of this study is to …

Abstract The United Nations 2030 Agenda for Sustainable Development emphasizes the
importance of fostering “full and productive employment and decent work,” highlighting the …

The impact of color psychology on behavior has been clearly demonstrated for tangible
products and advertising. However, the use of colors in combination has had little attention …