This study reviews the research on planning and scheduling in healthcare published in
Production and Operations Management (POM) and other prestigious operations …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

As the nature of work has become more service oriented, knowledge intensive, and rapidly
changing, people—be they workers or customers—have become more central to …

No‐show behavior, a distinct form of absenteeism, is often problematic, particularly in the
service industry. Given the growing relevance of the phenomenon in the industry, an …

Patient no‐shows and late cancellations lead to clinic inefficiency, high clinic costs and low
patient satisfaction. The two main strategies clinics employed to alleviate the adverse effects …

A hospital appointment system promotes information exchange between hospitals and
patients. Because patients' no-show behaviour wastes medical resources and compromises …

Problem definition: Crowdfunding goes beyond raising funds. Entrepreneurs often use
crowdfunding to solicit feedback from customers in order to improve their products, and may …

This study explores resource reallocation, or capacity sinking, in a hierarchical medical
system that includes a healthcare funder, a comprehensive hospital, a community hospital …

Cloud healthcare system (CHS) can provide the telemedicine services, which is helpful to
cope with the difficulty of patients getting medical service in the traditional medical systems …

Patient nonadherence to healthcare providers' recommendations is a major obstacle to
desired health outcomes. It results in health deterioration and hospitalization, which might …