The purpose of this study is to examine the influence of implementing quality management
system on operational performance of technical training institutions. The study's specific …

Managing the quality of products and services is very important in ensuring that business
excels in meeting its customer requirements and achieves organizational goals. Recent …

The business environment for the firms in the service industry such as insurance firms is
continually changing in the context of the organizational competitiveness, organizational …

Quality management systems are developed for use as a management technique to
communicate to employees what is required to produce desired quality of products and …

The purpose of this study was to establish the effect of service quality practices on
operational performance of auto-garage in Mombasa, Kenya. The study sought to achieve …

The study sought to establish relationship between board independence and operational
performance of the construction and allied firms listed at the Nairobi Securities Exchange …

The aim of the study was to identify the effects of lean practices on the operational
performance of shipping companies in Kenya. The research project was based on three …