Service climate, employee commitment and customer satisfaction: evidence from the hospitality industry in China
Y He, W Li, K Keung Lai - International Journal of Contemporary …, 2011 - emerald.com
Purpose–This study attempts to contribute to the knowledge of how service climate improves
customer satisfaction in the hospitality industry based on evidence from mainland China. It …
customer satisfaction in the hospitality industry based on evidence from mainland China. It …
Linking organizational justice to tourism and hospitality employees' service orientation: the roles of Confucian values and relationship quality
Q Wang, N Sun, AHY Hon, Z Zhu - International Journal of …, 2024 - emerald.com
Purpose The purpose of this study is to explore the moderating effect of Confucian values
and the mediating effect of relationship quality on the relationship between organizational …
and the mediating effect of relationship quality on the relationship between organizational …
Exploring the associations between standards for service delivery (organisational culture), co-worker support, self-efficacy, job satisfaction and customer orientation in …
S Gountas, J Gountas… - Australian Journal of …, 2014 - journals.sagepub.com
The study examines the effects of organisational and individual factors of real estate agents
on customer orientation. The organisational factors included are standards for service …
on customer orientation. The organisational factors included are standards for service …
Relationship marketing and customer orientation of sales people: learning from banks
N Abeysekera… - International Journal of …, 2013 - inderscienceonline.com
Selling is supremely important in marketing and considered as the lifeblood of marketing. It
is evident that selling based on customer orientation and relationship marketing will play a …
is evident that selling based on customer orientation and relationship marketing will play a …
Proptech: la digitalización de la intermediación inmobiliaria en España. Estudio comparativo entre el modelo online y el tradicional
JC Asensio Soto - 2023 - riunet.upv.es
[ES] Proptech es un término que en los últimos años está siendo muy utilizado en el sector
inmobiliario, propiciando la atención de académicos y profesionales sobre su significado …
inmobiliario, propiciando la atención de académicos y profesionales sobre su significado …
Integrated marketing communications strategy: An examination of Harrah's Entertainment, Inc.
M Mehling - 2007 - digitalscholarship.unlv.edu
This professional paper is going to examine marketing communications, specifically the
Integrated Marketing Communications (IMC) strategy. The paper will look at how to develop …
Integrated Marketing Communications (IMC) strategy. The paper will look at how to develop …
[PDF][PDF] Structural equation model on organization communication satisfaction of hotel employee in Region XII
LP Cogollo, MS Viado - The International Journal of Business …, 2020 - theijbmt.com
Outsourcing frontline functions and implications on customer-oriented behaviors: A case of a telecommunications company and its partners in South Korea
The purpose of this study is to examine whether outsourcing frontline functions warrants
equivalent level of customer-orientated behaviors as provided by a principal organization …
equivalent level of customer-orientated behaviors as provided by a principal organization …
銷售人員目標導向及知覺顧客嚴苛度對顧客導向/販售導向銷售之影響
陳嵩 - 管理學報, 2014 - airitilibrary.com
在長期顧客關係的建立, 及公司市場導向策略的執行上, 顧客導向銷售的實踐一向扮演著關鍵
角色. 然而與傳統的販售導向銷售相比, 顧客導向銷售需要銷售人員在與顧客互動時投入更多的 …
角色. 然而與傳統的販售導向銷售相比, 顧客導向銷售需要銷售人員在與顧客互動時投入更多的 …
[PDF][PDF] 運用整合分析法探討顧客導向前因與後果變數
葉英斌， 楊惠文 - 育達科大學報, 2012 - libap.nhu.edu.tw
摘要近年來企業受到產業競爭的激烈, 以生產導向模式已面臨嚴峻的挑戰, 企業只有轉型為顧客
導向, 才能永續經營. 顧客導向正是以滿足顧客需求所設計之交易方式. 由於顧客導向受到企業的 …
導向, 才能永續經營. 顧客導向正是以滿足顧客需求所設計之交易方式. 由於顧客導向受到企業的 …